Category Archives: Hotels

Roseate Hotels & Resorts Enters into a strategic AI Partnership with Quicktext in the UK

Roseate Hotels & Resorts has partnered with Paris-based hospitality AI SuperApp, Quicktext to benefit from cutting-edge AI technology for their hotels based in the UK. The brand proffers a collection of seven luxury hotels across India and the United Kingdom, characterised by their unique charm, immaculate hospitality, highest standards of service and attention to the finest detail. Each of the hotels is strategically located and offers its guests a bespoke experience that has been well recognized and featured by key travel and hospitality media across the world. Following an engaging and meticulous process of research, this strategic partnership began with the introduction of Rose, the virtual assistant modelled specifically to reflect the benchmark service standards the brand is synonymous with: optimize guests’ interactions, enrich communication at every touchpoint, boost guest satisfaction, streamline operations and, last but not least, immaculate service. Best of all, the continuous analysis of big data (via (Q-Data & Q-Channel) is delivering actionable insights to Roseate Hotels & Resorts for new high value services, revenue management and personalized marketing campaigns. Quicktext also provides services to optimize sales and content (Q-Sales, Q-SEO, Q-Dynamic). Quicktext, the hospitality AI SuperApp is deeply impacting the world of hospitality marketing and operation with its outstanding, innovative solutions based on Q-Brain+, the hybridisation of classic conversational AI and generative AI. Ravi Birdy, Executive Director, Roseate Hotels & Resorts said, “We encourage and thrive on a culture of immaculate service, evolution, dynamism and growth! As part of our brand vision, we are on a constant quest to improve our products and services in order to offer an enriched, bespoke experience to our guests. The promising avenues that AI has opened today in the world …

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Rajasthan to bring tourism unit policy in upcoming budget session, plans to recognise unlisted hotels

After meeting the state’s tourism official, Kuldeep Singh Chandela, President, Federation of Hospitality and Tourism of Rajasthan (FHTR) said, “The tourism department is likely to come up with Rajasthan Tourism Unit Policy in the upcoming budget session. In fact, they are also planning to recognise, the unrecognised hotels, tour operators, and travel agents in the policy.”

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It is impossible to ignore immense potential India presents in hospitality: Sebastien Bazin, CEO, Accor

With the hospitality sector in India experiencing a significant surge, Sebastien Bazin, CEO, Accor, said, “The country holds a strong place in Accor’s global vision, embodying not just a market, but a place of opportunity and growth. It’s impossible to ignore the immense potential that the country presents in the sector.”

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Hospitality industry is responsible for 1-2% of global carbon emissions: HRAWI president

Speaking about how India’s hospitality sector is leading the charge for sustainability, Pradeep Shetty, President, HRAWI, says, “This shift towards sustainability is driven by the sector’s acknowledgement of its environmental impact. The hospitality industry is responsible for 1-2% of global carbon emissions, a figure expected to rise. Therefore, it has become imperative for hotels and resorts to take action to mitigate their footprint. The sector aims to reduce emissions by 66% per room by 2030 and 90% by 2050 to prevent emissions from surging.”

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Sector closed 2023 with 63-65% occupancy rate, up 3-5 percentage points from previous year: HVS ANAROCK

The performance of the Indian hotel sector in 2023 mirrored optimism, with key performance indicators witnessing significant growth. The sector closed calendar year 2023 with a nationwide occupancy rate in the range of 63-65%, up 3-5 percentage points (pp) from the previous year and nearly reaching the pre-pandemic level of 65-67% in 2019. The ARR for 2023 reached an impressive INR 7,400-7,600, which surpassed the figures from 2022 by 21-23% and 2019 by 24-26%, highlighting the sector’s ability to push rates driven by the buoyant demand. The growth in average rates helped RevPAR to reach INR 4,662-4,940 in 2023, indicating a significant increase of 29-31% from 2022 and 19-21% in 2019.

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After Colombo, ITC Hotels plans to open more properties overseas and 70 hotels in India: Sanjiv Puri

At the inauguration of ITC Ratnadipa in Colombo, Sri Lanka, Sanjiv Puri, Chairman and Managing Director, ITC, said, “ITC Hotels plans to open more hotels in neighbouring countries. The brand which opened 22 new properties in the last 24 months, plans to add another 70 hotels in the next five years in India as part of expansion plans in the hospitality sector.:

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IHCL to relaunch Gateway brand with 15 hotels in tier II & III cities, starting with Bekal and Nashik: Puneet Chhatwal

Puneet Chhatwal, Managing Director and CEO, IHCL, said, “Re-imagined Gateway, is a full-service hotel offering in the upscale segment, an ideal fit to capture growth opportunities in emerging micro markets in metros and Tier II and Tier III cities. The brand roll-out starting with 15 hotels will commence with launches in Bekal and Nashik.”

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No active pipeline of hotel development in Delhi to meet increasing demand of incoming air passengers

Highlighting the inability of hotels in utilizing the increased Floor Area Ratio, Pradeep Shetty, FHRAI president, says, “It is contributing to a gap between the increasing demand fuelled by the escalating influx of airline passengers. However, hotel infrastructure is not growing in Delhi. Addressing these issues would lead to sustainable growth. The current challenges faced by hotels in Delhi regarding the utilization of additional FAR are hindering the sector’s ability to keep pace with the dynamic demands.”

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IHG Hotels & Resorts to double presence in India with 100 operating hotels in 5 years

With close to 50 hotels in the pipeline, IHG® Hotels & Resorts, one of the world’s leading hotel companies, will double its operating portfolio in India in next 5 years.  The company recorded strong signing performance in 2023 with 13 deals closed across its brands in luxury, premium and essentials categories, strengthening its footprint in cities such as Gurgaon, Jim Corbett, Mumbai, Amritsar and Goa. Close to 70% of the signings were in midscale and upper midscale segments, which continues to be a growth driver for the company in India, followed by premium and luxury. IHG’s ambitious development pipeline including worldclass brands such as InterContinental Hotels and Resorts, Crowne Plaza, voco, Holiday Inn, Holiday Inn Express and Staybridge Suites underscores the company’s strategic focus on capturing the growing demand for branded accommodations across India and offer diverse hospitality experiences to travellers with different needs. Beyond established destinations, IHG is targeting high-growth secondary markets like  Amritsar, Lucknow, Zirakpur, Kasauli and Katra, while reinvigorating its footing in popular tourist destinations. The past year, IHG also announced the debut of its premium conversion brand, voco in India with a signing in Gurgaon. Powered by the strength and scale of the IHG system, voco offers owners the chance to access the upscale segment quickly. Since the launch, the brand has seen phenomenal success in the country with 4 additional signings in 2023 across key leisure & business destinations such as Jim Corbett, Mumbai, Amritsar and Goa, allowing IHG to further diversify its portfolio to meet evolving guest preferences across the country. Haitham Mattar, Managing Director, India, Middle East and Africa, IHG Hotels & Resorts commented: “We have a long-standing history in India, and we …

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60% of APEC Gen Zs and Millennials are actively subscribed to loyalty programmes: Marriott Bonvoy survey

A survey by Marriott Bonvoy has found that a majority of Gen Zs and Millennials in Asia Pacific excluding China (APEC) prefer the simplicity of belonging to one comprehensive loyalty travel programme. While 60% of them are actively subscribed to loyalty programs, the challenge of juggling several loyalty programs has led most (57%) to seek out one program that meets all their travel needs.

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