Rights of air passengers announced by MoCA

Suresh Prabhu, Union Minister, Civil Aviation, along with Jayant Sinha, Minister of State, Civil Aviation, have released the passenger charter. If a domestic flight is expected to be delayed by more than six hours, the airline would offer an option of ‘alternate flight’ to the passenger within that time, or it will refund the full price of the ticket. The charter also stated that if the passenger is informed of a flight cancellation less than two weeks prior to departure, the airline has to give an alternate flight to passenger or refund the ticket completely. In fact, at the time of booking, the airline has to clearly indicate the amount of refund money that will be given to passenger in case of cancellation.
In case a passenger is denied boarding due to over booking of a flight, the passenger shall not hold the airline liable for compensation in case he was given an alternate flight within one hour of original flight’s departure. The charter also states that passengers can cancel tickets without having to pay any amount within a day of the booking and also claim enhanced compensation for loss of baggage from airlines. However, the new charter states that zero cancellation charge won’t apply if the tickets are booked less than seven days before the scheduled departure time of the flight.




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