Category Archives: Agents

Underlining the challenges in attracting more FTAs, Suman Billa, Additional Secretary, MOT, says, “We need to understand how we can ramp up air connectivity and ease the visa process for foreign tourists. We also need to work on the cost of reaching India as it is also one of the entry barriers for inbound tourists.”

On a visit to India to promote the destination, H.E. Azzan Qassim Mohamed Al Busaidi, Under Secretary, Ministry of Heritage and Tourism, Sultanate of Oman, revealed, “Last year we saw an increase of 70% in visitors from India and we are expecting this growth to continue. In fact, the first five months have already seen a healthy growth with 260,000 visitors from India. Our campaign is targeting different cities in India.”

According to the global authority on the economic and social contribution of travel and tourism – WTTC, taxes provide an opportunity to help fund necessary changes in travel and tourism infrastructure. However, any taxes levied should be used to stimulate and promote economic growth and job creation in the sector. It says that well-designed tourism taxes can be both practical and meaningful tools in the sustainable management of a destination’s resources and the development of tourism infrastructure.

Building momentum on its digital-first strategy, Thomas Cook (India) and its Group Company, SOTC Travel, have launched a Customer Self-Service (CSS) holiday app. Available for both iOS and Android users, the app offers customers a seamless end-to-end post-booking experience. Traditionally, the post booking process was time-consuming and stressful for customers – involving coordinating for various elements including visas (getting details on documents required, visa forms, processing time and tracking), flights, hotel vouchers, itinerary, attractions, invoices and receipts. Hence, Thomas Cook and SOTC’s innovative CSS app will now serve to empower customers with a convenient, easy-to-access interface – making their post-booking experience simple and intuitive. Having piloted the CSS app in April 2024, the app has seen significant enhancements and currently enjoys a strong customer adoption of 50%.

Disney Cruise Line is unveiling all-new details about one of the seven themed areas aboard the Disney Adventure, which will set sail from Singapore in 2025. Disney Imagination Garden, the central hub of the ship, will be an immersive, enchanted valley inspired by 100 years of heroic and heartwarming Disney adventures. The colorful landscapes of Disney Imagination Garden will transport guests into the pages of well-loved Disney stories alongside their favorite characters. The vibrant, open-air garden will be set against a three-deck-tall, stunning storybook castle art piece, a first-of-its-kind onboard a Disney Cruise Line ship. The space will also include a state-of-the art theatrical stage that will bring beloved Disney stories to life, two quick-service eateries, an alluring bar and a selection of garden-view staterooms.   “Disney Imagination Garden is the heart and soul of the Disney Adventure, where our guests will interact with our Disney, Pixar and Marvel stories in a whole new way,” said Laura Cabo, portfolio executive creative director, Walt Disney Imagineering. “The size and scale of this space provided us with so many opportunities to dream big and try new things with our experiential design, creating first-of-a-kind experiences for our guests, from all-new entertainment to delicious dining and lots of magical surprises sprinkled throughout. Rooted in the rich legacy of Disney storytelling, we’re creating an area that will open doors to new adventures and encourage guests to create magic of their own.”   Disney Imagination Garden is one of seven uniquely themed areas on the Disney Adventure, each teeming with incredible characters and unique experiences. The other areas include Disney Discovery Reef, San Fransokyo Street, Wayfinder Bay, Town Square, Marvel Landing and Toy Story Place. More details about …

A total of 415 deals (comprising mergers and acquisitions (M&A), private equity, and venture financing deals) were announced in the travel and tourism sector during January to July 2024, which was a year-on-year (YoY) decline of 10.4% compared to the 463 deals announced during the same period in 2023, according to GlobalData, a leading data and analytics company. Aurojyoti Bose, Lead Analyst at GlobalData, comments: “Deal activity remained a mixed bag across different regions and countries, with some of them experiencing a fall in deal volume, while others showcasing improvement. And the same was the case with the deal types under coverage as well.” A significant part of the decline was driven by North America, which saw its deal volume fall by 30.9% during January-July 2024 compared to January-July 2023. Asia-Pacific and South and Central American regions also showcased YoY decline of 16.3% and 42.9% in deal volume during January-July 2024, respectively. However, Europe saw YoY improvement in deal volume by 16.8% during the review period as some of the key markets in the region witnessed growth in the number of deals, whereas deal volume for the Middle East and Africa mostly remained at the same level. Meanwhile, key markets including the US, South Korea, China, Australia, and France witnessed a 30.4%, 5.6%, 50%, 27.8% and 45% decline in deal volume during January-July 2024 compared to the same period in the previous year. However, markets such as the UK, India, Japan, Spain, and Germany experienced improvement in deal volume during the review period. An analysis of GlobalData’s Deals Database also revealed that the volume of M&A deals declined by 6.6% during January-July 2024 compared to January-July 2023, whereas the number of venture financing deals fell by 25.4% YoY. …

IHCL has announced the opening of Ginger Udaipur, Shastri Circle. The hotel embodies the brand’s signature Lean Luxe philosophy, providing guests with a contemporary and comfortable stay.  Speaking on the occasion, Deepika Rao, Executive Vice President– New Businesses, Hotel Openings & Corporate Communications, IHCL, said, “Udaipur, where IHCL has had its presence for over five decades, is now seeing substantial infrastructure growth and economic expansion. As the market continues to grow, IHCL is excited to introduce its diversified branded offerings to meet the rising demand and further enhance its footprint. We are delighted to debut the Ginger brand in the city.”   Strategically located at Shastri Circle, Ginger Udaipur offers easy access to the city’s main attractions. The 96-key hotel with thoughtfully designed rooms provides a seamless stay. The hotel offers Qmin – the signature all-day diner and bar, a rooftop pool, and a well-equipped fitness center. The spacious 3,000 sq. ft banquet hall is ideal for hosting weddings, conferences, and gatherings. With the addition of this hotel, IHCL will have 29 hotels in Rajasthan including 9 under development. 

The Enterprising Travel Agents Association (ETAA) successfully hosted its inaugural roadshow in Mumbai on 20th August 2024 at the IMC, Churchgate. The event brought together 25 exhibitors from various sectors of the travel and tourism industry, with over 100 Travel Agents and Tour Operators participating and benefiting from this vibrant gathering. The exhibitor lineup showcased a diverse range of participants, including Domestic and International DMCs, Tourism Boards, Visa Experts, Hotels, Loan Advisors, Insurance Partners, and Airlines. The Mumbai Board Team, consisting of Mr. Jagat Mehta, National Director; Mr. Abhijit Khadilkar, National Director & Membership Head; Mrs. Dipti Pradhan Thakoor, National Director & Event Head; and Mr. Dharmesh Advani, National Director, spearheaded the event with strong support from ETAA Coordinators and the ETAA Mumbai Committee. The roadshow marked a significant first for the team, receiving an overwhelmingly positive response from both exhibitors and travel agents. Sponsored presentations by M/s AVNI MICE and RupeeBoss Financial Services Pvt Ltd. added value to the event, while India Tourism made a notable appearance. Tourism Malaysia and Qatar Tourism offered complimentary hotel packages, and Oman Air and Indigo sponsored hampers for the lucky draw. Exciting lucky draws were held every 30 minutes, sponsored by various Exhibitors, with participants walking away with a variety of delightful prizes. The ETAA Business Partners Meet 2024 set a new benchmark for industry collaboration, energizing the travel community with fresh connections, exciting opportunities, and a shared vision for the future of travel.

To cater to shifting demand and in line with global consumer trends, Oman Air has announced its new Business Studio. The new cabin, which will replace the airline’s First Class product, will retain its spacious cabin layout, classic lie-flat seats, and Wi-Fi connectivity, but with more affordable fares and a redefined service approach that is tailored to theneeds of modern travellers. Featuring predominantly on its London and Bangkok services, the new higher-tier Business experience offers all the features of premium flying along with Oman Air’s award-winning service and hospitality, giving guests the room to work, connect and rest like never before, whether traveling for business or premium leisure. “Inspired by valuable guest feedback and to adapt and evolve in line with global market trends, we have strategically refined our premium offering to deliver greater value and appeal. The traditional First Class experience has seen diminished demand, and after careful analysis and  benchmarking against industry standards, we decided to retire the product. This decision allows us to focus on delivering an exceptional Business Class experience that better meets modern traveller expectations and is more closely aligned with the demographics targeted by the national tourism objectives, such as such as wellness, adventure and MICE. Moreover, we’re offering it all at a more competitive price point,” said Con Korfiatis, Chief Executive Officer of Oman Air. Oman Air’s new Business Studio offers the best Business Class available anywhere in the region with one of the world’s most generous pitches at 82”, privacy walls for every seat, 23-inch personal screen, free Wi-Fi connectivity, and à la carte dining to stay nourished on-the-go. Guests will be able to book Business Studio from 9 September 2024.

Resorts World Cruises is pleased to announce that the Genting Dream will use the historic port of Melaka as the gateway to Kuala Lumpur for its 2 Night Cruises departing from Singapore on Sundays, starting 10 November 2024. As ‘the cruise line that knows Asia best’, passengers will enjoy a new and enhanced experience with dual visits to the city of Melaka and the capital city of Kuala Lumpur. With port stay time extended from 10 to 12 hours, passengers on the Kuala Lumpur excursions will have ample time to explore Melaka before boarding the ship.