Category Archives: Aviation

In a bid to drive innovation to offer customer-centric products and service, Vistara has created a robot using Artificial Intelligence (AI) to assist customers, address their queries and entertain them. Called ‘RADA’, the robot will help the airline in offering a seamless experience and an ‘intuitively thoughtful’ on-ground service to its customers, keeping with the changing consumer behaviour. Initially, RADA will be placed at Vistara’s Signature Lounge at Delhi Airport’s Terminal 3 from July 5, 2018 to assist customers using the lounge before they board their flights. ‘RADA’ will be further developed over a period of time in terms of functionality and features for future use cases, after gauging customer feedback. Currently, the robot can scan boarding passes and further provide information on the terminal, departure gates, weather conditions of destination city, real time flight status as well as information about Vistara’s products and services. RADA can greet customers and interacts with them using basic hand movements, and can move around in the lounge on predefined pathways. Additionally, it can engage with kids and adults alike by playing games and other multimedia content such as songs and videos. Leslie Thng, Chief Executive Officer, Vistara said, “Innovation is one of the core values engrained in the DNA of Vistara’s culture, which we have fostered within the organization in many ways. RADA is a manifestation of this endeavour. Vistara has disrupted the market through several innovations with the sole objective of redefining air travel in the country, while making its processes more robust and resources more effective.”

IndiGo has announced the launch of 20 new flights from July, which include introduction of the first direct flight from Kolkata to Chandigarh and Indore.  A non-stop flight between Chandigarh and Srinagar, and a daily flight between Indore and Nagpur will also be introduced, the airline said in a statement. From July 1, IndiGo will operate a second daily flight between Bengaluru and Varanasi, Bengaluru and Chandigarh and a third daily flight between Ranchi and Bengaluru, and between Indore and Bengaluru. An additional flight will also be operated between Cochin and Tiruchirappalli, and between Tiruchirappalli and Bengaluru effective June 28. “IndiGo is reinforcing its commitment to on-time performance by announcing new frequencies from Chandigarh, Varanasi, Ranchi, Indore and Tiruchirappalli connecting Bengaluru.  Kolkata-Chandigarh, Kolkata- Indore and Chandigarh- Srinagar have also emerged as sectors that have started attracting both leisure and business passengers in the recent past and hold immense potential for IndiGo,” the airline’s chief commercial officer Sanjay Kumar said. Source: PTI    

Delta Air Lines has announced that it will resume non-stop flights to Mumbai in 2019 after the US, UAE and Qatar reached an agreement to end rows between carriers. The airline said the governments’ agreement addresses “the issue of government subsidies provided to state-owned carriers” in the UAE and Qatar – something a coalition of US-based airlines claimed caused unfair competition and made flights to certain markets “unviable”. Delta claims flights between the US and India have been impacted by government-subsidised Middle Eastern airlines. While schedule details have yet to be announced, Ed Bastian, Delta CEO says the carrier is ‘excited’ to be returning to India. “We are thankful to the president for taking real action to enforce our Open Skies trade deals, which made this new service possible.” Delta also intends to expand its existing codeshare agreement with Jet Airways. Last week, low-cost carrier Wow Air announced it would launch flights between Delhi and nine US airports via Iceland this December. Source: buyingbusinesstravel.com

Passengers carried by domestic airlines during January-April 2018 were 453.03 lakhs as against 364.13 lakhs during the corresponding period of previous year, thereby registering a growth of 24.41 per cent, according to a latest report by Directorate General of Civil Aviation (DGCA). Passengers flown by domestic airlines in January-April stood at 453.03 lakhs over 364.13 lakhs in the corresponding period in 2017. The passenger traffic month-on-month has risen by 26%—from 91.34 lakh in March 2018 to 115.13 lakhs in April 2018.

Ministry of Civil Aviation has revealed that passengers will have an option to go for the DigiYatra initiative after giving their Aadhar details and experience seamless air travel right from booking of tickets to airport entry, Check-in, security check as well as boarding. MoCA has finalised the technical standards for DigiYatra, which will be published shortly. Airports such as Bangalore, Hyderabad, Kolkata, Varanasi and Vijayawada will roll out this programme in phases by January 2019. The Passenger Charter also revealed that the application AirSewa v1.5 will be launched by July 2018. According to the Draft Passenger Charter released by MoCA, the passengers can enrol in to DigiYatra program through AirSewa, and a DigiYatra verified passenger gets hassle free entry at airport through E-Gates. The ID verification will be done by the BCAS-approved Government ID. At the entry gate a single token for the passenger is created. Many other value-added services, including ground transportation, special services at airport, in-flight, etc. will also be delivered through the DigiYatra programme. The programme also enhances security while providing convenience to the passenger. The mobile app and web application for AirSewa will be redesigned to include UI/UX refresh to make it service friendly. Also, social media login will be enabled allowing users of Facebook and Google to access AirSewa, and report grievances on these channels. Other features of AirSewa includes comprehensive FAQs and Chat-bot interface; updated flight status and flight schedule information; information on facilities and services available across all airports in India.

Ministry of Civil Aviation’s Draft Passenger Charter was discussed recently by Jayant Sinha, Minister of State, Civil Aviation, along with RN Choubey, Secretary, Ministry of Civil Aviation, where Sinha revealed that both domestic and international airlines can provide internet as well as mobile services on-board and aircraft in Indian airspace, keeping in account security requirements for the same. According to the Passenger Charter, Wi-fi services can be provided from the moment the plane takes off  and personal electronic devices (PED) have to be put on flight mode. Also, mobile services can be allowed only when an aircraft is over an altitude of 3,000 metres. Choubey, explained that the licensing condition for Wi-Fi on board will be decided by the Telecom Ministry, and within 2 months passengers will be able to enjoy on-board internet when they travel.

Ministry of Civil Aviation has announced the Draft Passenger Charter, which defines the rights of the passengers, under which Jayant Sinha, Minister of State, Civil Aviation, informed that there will be a lock-in period of 24 hours post booking for passenger, allowing them to cancel or amend the ticket without any charges. However, he said that this waiver will not be eligible for a ticket booked 96 hours (4 days) before the departure of the flight. It was also revealed that if the airline is at fault for any delays or cancellation, then under no circumstance the airline, or the OTA or agents who has booked the ticket, can levy cancellation charges which are more than the total of basic fare and fuel surcharge.

Singapore Airlines’ (SIA) regional wing, SilkAir, is set to undergo a significant investment programme to upgrade its cabin products as part of a multi-year initiative that will ultimately see it merged into SIA. The programme will comprise investment of more than $100 million to upgrade the wholly owned subsidiary’s cabins with new lie-flat seats in Business Class, and the installation of seat-back in-flight entertainment systems in both Business Class and Economy Class. This will ensure closer product and service consistency across the SIA Group’s full-service network. “Singapore Airlines is one year into our three-year Transformation Programme and today’s announcement is a significant development to provide more growth opportunities and prepare the Group for an even stronger future,” said Goh Choon Phong, CEO, SIA. “Importantly, it will be positive for our customers. It is another example of the major investment we are making to ensure that our products and services continue to lead the industry across short-, medium- and long-haul routes.” Aircraft cabin upgrades are expected to start in 2020 due to lead times required by seat suppliers, including to complete certification processes. The merger will take place only after a sufficient number of aircraft have been fitted with the new cabin products. Specific details will be announced progressively as the programme develops and timelines are finalised.  

In a high level meeting held by K J Alphons, Minister of State (Independent Charge) for Tourism, with Suresh Prabhu, Minister for Civil Aviation; Jayant Sinha, Minister of State for Civil Aviation (MoCA), along with senior officials, it was decided that MoCA shall under-write any loss making route, if it is not already covered under Udan scheme. It was also decided that Udan scheme could be extended to all the under-served destinations at the earliest. During the meeting, Alphons requested for daily Air India flights to Khajuraho, better connectivity to Aurangabad for accessing Ajanta-Ellora, Triangular flight on Kochi-Goa-Jaipur sector, more international flights from Kozhikode, international flights to South East Asian countries from Guwahati Airport, commissioning of Kannur Airport, direct flights from Delhi to Kozhikode, daily flights from Kolkata to Shillong and more flights to Varanasi, direct flights from Ahmedabad and Kolkata to Srinagar and also opening the new airport in Sikkim. It was also requested that more flights be operated to Jindal Vijaynagar Airport to get better access to Hampi. MoCA assured immediate action in consultation with airline operators to provide better connectivity.

Jet Airways has announced that it will launch its first non-stop service between Mumbai and Manchester, beginning November 5, 2018, thus further strengthening its connect to the United Kingdom (UK). This new service is the first non-stop service connecting India, via its economic capital with Manchester. Jet Airways will deploy its wide body A330-200 with 254 seating for the service, which will operate for four days every week including Monday, Thursday, Saturday and Sunday. Manchester will become the 21st international addition to the Jet Airways network and with the introduction of this new flight – the carrier’s 5th non-stop service to/from the UK. The launch of this new service will provide seamless connectivity to several domestic destinations to and from India via Mumbai. The new service will complement the carrier’s existing thrice daily, non-stop services between Mumbai – London Heathrow and a daily service between Delhi – London Heathrow. Vinay Dube, Chief Executive Officer, Jet Airways said, “The new service will bring Manchester into our global network, reinforcing our footprint as well as expanding the choice of connectivity to/from the United Kingdom for our guests with the four-day/week, non-stop service. With the new flight, Jet Airways will have over 8000 seats on offer every week, making it increasingly convenient for both business as well as leisure travellers.”