Category Archives: Associations

Oliver Martin, Partner, Twenty31 Consulting, presided over a session on ‘Winning the Millenial Traveller’ at PATA India Chapter’s Tourism PowerHouse 2018. He shared his insights on what millenials today are looking for and how the travel community should cater to their requirements. Martin claimed that the millennials are looking for adventure, activities and experience-based travel to a destination. He shared, “By 2030, we will have 2 billion international travellers on an international basis and it is a huge opportunity as well as a challenge for the industry.” He shared the trends on millennial travellers and said that today’s millennials are aware of what they are looking for and do take care of the environment and surroundings when they travel. “We are seeing an average growth of 9 per cent annually in the millennial market. That represents a share of 2 million travellers on an annual basis. The year 2017 was the first in the last 50 years that the boomer market declined and the millennial market increased. He said that this is the reason why the industry should focus on the millennial market,” said Martin.

The second day of Tourism PowerHouse opened with a panel discussion on ‘Digital Marketing- Today’s Firepower’. Moderated by Jose Leon, President, Indigo Consulting, the session’s panelists included Nikhil Kumar, CEO & Co-Founder, TACT, Balaji Viswanath, Vice President—Digital Acquisition and Capabilities, American Express and Mario Hardy, CEO, PATA. The panelists discussed how content is the key factor to create unique stories for travellers across all mediums and how they are leveraging digital technology. They claimed that making unique stories for every state in India is crucial instead of every state promoting everything to travellers.

Mario Hardy, CEO, PATA, presented the summary remarks at Tourism PowerHouse 2018— a PATA India initiative, held recently in New Delhi. Addressing the attendees at The Park, New Delhi, Hardy said, “We live in an uncertain and a very complex world. Things are changing at a phenomenal speed. We need to prepare ourselves for the disruptions in future. At Tourism Powerhouse, we have talked about the importance of local experiences and authenticity. The wealthiest of travellers are also looking for experiences and so are the millennials. Creating these unique experiences is a challenge that the travel industry is facing to remain in the business and to remain in the interest of these future travellers. Today, it is required to create memorable experiences that people want to share on social media as well as with friends and relatives, as they are the most trusted source of information on travel.” Insisting that the focus on experiences would be key to the growth that India needs to see in tourism, he said that the Tourism Powerhouse is a great initiative by PATA India Chapter and he hopes that it becomes a regular event.

PATA India’s first-ever Tourism PowerHouse opened to a packed gathering on August 5, 2018, at The Park, New Delhi. The initiative is set to bring the minds of the tourism industry’s leadership together to help fully tap India’s tourism potential, in line with global best practices. The august gathering had in attendance Rashmi Verma, Secretary, Tourism, Government of India and Chairman, PATA India Chapter; Mario Hardy, CEO, PATA; John Koldowski, an international tourism research expert; Amit Thakran, Team Leader, Consulting & Research, CAPA; SanJeet, Vice Chairman, PATA India Chapter; Jatinder Taneja, Hony. Secretary, PATA India Chapter and Vikram Madhok, Hony. Treasurer, PATA India Chapter. At the event, Koldowski delivered the keynote address on ‘Tourism Trends & Opportunities’. He said, “India is perceived as the PowerHouse of South Asia tourism. According to UNWTO data, the numbers in terms of international tourist arrivals into Asia between 200o and 2017, have climbed dramatically.” Hardy spoke about the impact of the visitor economy. He said, “India has a phenomenal history. A better way to market the country is to have people of India telling stories. We are experiencing phenomenal growth in travel and tourism. Around 1.3 billion people have crossed borders and the number is increasing still. But, are we prepared for continuous growth?” He added, “By 2050, there will be 11 billion people living on this planet. Think of the implication of this – the infrastructure requirement for the 80 per cent living in the city. We, at PATA, are transforming our organisation for it to become more about thought leadership. Where does India want to be in 50 years from now? It is about the type of tourist you want to have in …

Highlighting areas where the Ministry of Tourism will spend more on promotional activities, Rashmi Verma, Secretary, Tourism and Chairman, PATA India Chapter, spoke of the Ministry’s three-pronged strategy at PATA India’s first-ever Tourism PowerHouse held at The Park, New Delhi. “We have a three-pronged strategy for increasing inflow to the country. First, we have G2G interactions; 16 MOUs have been signed in this regard. The second is promoting through B2B interactions, where we have employed a number of methods. We have been participating in all major world tourism marts that give us an excellent opportunity. Apart from that, we have roadshows in which we lead a delegation of the industry and give a platform to them for further networking. This year, we’re taking things a step forward and organising India Travel Mart in September, which is likely to get 250 buyers from around the world. The third part of the strategy is more B2C interactions. How we reach out to consumers is the third aspect of our strategy,” she elaborated.

Pacific Asia Travel Association (PATA) India Chapter’s first-ever TourismPowerHouse will be held on August 5 and 6, 2018 at The Park, New Delhi. The initiative is aimed at igniting the minds of the leadership of the tourism industry and fully tap the immense potential of India, in line with global best practices. It will also help meet and exceed expectations of international travellers. The meeting will be led by Rashmi Verma, Secretary Tourism, Government of India and Chairperson, PATA India Chapter, along with Mario Hardy, CEO, PATA. The keynote address on ‘Tourism Trends and Opportunities’ will be delivered by John Koldowski, an international tourism research expert. Participants will get the opportunity to network, learn, and interact with knowledge leaders and industry stalwarts and also participate in engaging discussions on digital marketing, tourism disrupters and enablers, luxury travel trends and more.

Having sought advice from experts on the subject of use of plastic products, the Hotel and Restaurant Association of Western India (HRAWI) in the interest of its members and the industry, has recently conducted a seminar on the subject in Mumbai. It had invited Dr Sangita Hasnale, Assistant Municipal Commissioner, Nodal Officer of Plastic Ban, MCGM to share her insights. “The industry is in agreement with the decision to do away with the use of plastic. The use of materials that disturb the ecology and which eventually may cause irreparable damage to our ecosystem has to be abandoned. The urgency in implementing this ban is understandable but it has repercussions for businesses. We are looking for all possible options to regularise the day to day functions without the use of plastic,” says Dilip Datwani, President, HRAWI. “One of the more significant consequences of the ban has been the disruption in managing food deliveries. While budgeting expenses, hoteliers and restaurateurs take into account all its revenue sources. Additionally, adopting eco-friendly materials has cost implications which will raise the prices on the menu and may not be appreciated by the customer. We are seeking the most constructive way to cope with the change and hope to come out with a win-win solution,” concludes Datwani.

Business travel spending is expected to grow at 6.7 per cent in 2018 and rise to 7.0 per cent per annum between 2018E-2028, according to a recent report by World Travel and Tourism Council (WTTC). The emergence of business hubs like Mumbai (Finance), Bengaluru (IT), Chennai (IT) and Delhi (Manufacturing, IT) is likely to boost business travel. Leisure travel spending (inbound and domestic) generated 94.6 per cent of direct travel and tourism GDP in 2017 US$ 201.7 billion compared with 5.4 per cent for business travel spending US$ 11.6 billion. Leisure travel spending is expected to grow at 7.6 per cent in 2018 and rise to 7.1 per cent per annum between 2018E-2028.

As the term of the current Skål National Committee Board came to an end, a new Skål National Committee Board for the term 2018-20 was elected at the Skål India AGM held recently at Hotel Grand Hyatt Bolghatty – Kochi. Sk Ranjini Nambiar, CEO, Footloose Yatra Consultants, Bengaluru has been appointed as the President.

Kuldeep Bhartee, General Manager (Area Manager – West) ITC Hotels, and General Manager, ITC Maratha, was elected unopposed as the President of Skål International, Bombay Club in its recently-held 62nd Annual General Meeting at the West End Hotel in Mumbai. More than 80 members attended the event. Bhartee gave a presentation on his vision and goals of the club along with the roadmap which lay ahead. He said, “Mumbai has witnessed a tremendous growth in international and domestic tourist arrivals in 2017. This strong momentum is expected to continue in the coming years. Being an elite club, the management committee of the club will rise to the occasion and will work closer with all stakeholders to ensure it benefits every member.” The new Skål Club of Bombay committee members are Kuldeep Bhartee as President, Sunil Chopra as Vice President, Vaibhav Kedia as Vice President, Sunil Acharya as Secretary, Kunal Sampat as Jt Secretary and Arvind Tandon as Treasurer. The Committee Members are Suresh Gulrajani, Rosita Haribal, Jyot Jhaveri, Vinayakk Laud and Sujata Mariwala. The Co-opted Members are Rakesh Marrott and Jason O’Conner.