Category Archives: Agents

Ark Travels has set its target of touching the 100,000-passenger mark by 2020 end. Ark Travels concluded 2018 with 58,000 pax on Dream Cruises. This was announced by Kishan Biyani, Managing Director, Ark Travels at the recently-concluded fourth edition of ‘Big Bang Nautical Fiesta’. It is the biggest cruising event organised by Ark Travels which was held this year from March 3-6, 2019 on-board Genting Dream for the first time ex-Singapore. Organised in alliance with Genting Cruise Lines’ Dream Cruises, Ark Travels promoted the three-night sailing from Singapore (Marina Bay Cruise Centre) to destinations line Penang and Langkawi and hosted 400 travel agents from across India. Biyani adds, “The Big Bang Nautical Fiesta cruising event was planned to educate our travel agents by giving them the first-hand experience while on the cruise ship. The event was to highlight how different experiences like Neon Party, Live Band Performance, Gala Nights can be created to attract different segments of travellers like FITs, MICE and Weddings groups. With all the education program and guided ship tour conducted on board the vessel we are more than sure that this FAM trip will help our travel community to further understand the nitty-gritties of selling cruise vacations to the Indian travellers. Cruise tourism in India is undergoing a phenomenal change with minimum of 15 per cent growth year-on-year. Going forward we aim to reach the golden mark of 100,000 passengers by 2020 end. New cruise ships and itineraries coming in Asia Pacific sectors like Explorer Dream by Genting Cruise Lines will create further opportunities for the trade. Our aim is to host 500+ travel agents on Explorer Dream in 2021 with Alaskan itineraries.” Naresh Rawal, Vice-President, …

Aurora Expeditions appoints Mazda Travel its GSA in India. Aurora Expeditions is an Australian-owned polar voyaging company founded by renowned mountaineer and explorer, Greg Mortimer, and his wife Margaret. Over the past 27 years it has gained expertise in small-group, expedition-style travel to the polar regions and other equally wild and remote location in both hemispheres. With this new partnership, travellers from India will be able to book Aurora Expedition voyages through their local travel agent. Air services from India operating via Middle East and European cities, will makes both the Antarctica and the Arctic regions more accessible to the India consumer. Mernoz Shastri, Director, Mazda Travel, said, “Mazda Travel’s partnership with Aurora Expeditions will provide travellers in the region with a chance to experience something truly special – an expedition voyage to the Polar Regions. Our research shows travellers from India are looking for unique travel experiences to exceptional destinations, which each of Aurora’s voyages fulfils.” Craig Upshall, Europe, the Middle East and Africa – Sales Director, Aurora Expeditions, said, “Mazda Travel’s extensive experience, along with its superior customer service, makes it the perfect partner for Aurora Expeditions in this region. We look forward to bringing Aurora Expeditions unparalleled expertise and unmatched travel experience to guests from India.” Some of their voyages offer sea kayaking, stand up paddle boarding, camping on the ice, polar diving and snorkelling. Others offer skiing and snow-shoeing, mountaineering and trekking and even expert photographic tuition. Aurora Expeditions expert guides including naturalists, geologists, historians and polar specialists.

The IATA Agents Association of India (IAAI) welcomed its new committee members for its Maharashtra chapter in Mumbai recently. The new team includes, Manish Synghal, Dimaz Aviation as President, Rajesh Acharya, Balaji Travels as Vice President, RT Iyer, Farsak Travels as Secretary, and Sarosh Parakh, Aero Agencies as Treasurer. The Managing Committee members include Arvind Tandon, Ark Travels, Rosita Haribal of Travel Forte, Neelu Bhat of Welcome Travels, Chetan Gandhi of Travel 360 Tours & Travels and Siddhartha Shah of Primark Travel House. Presided over by Biji Eapen, National President, IAAI, the team conducted its Annual General Meeting followed by a networking evening. Eapen said, “The previous Maharashtra Committee headed by Chetan Gandhi and Siddharth Shah couldn’t get enough time to actively take forward IAAI matters due lack of time and support. So an extra-ordinary AGM was called on 29 December, 2018 to form an ad-hoc committee to take up the responsibility and nominated  a committee headed by Manish Synghal and team.” Since it was a nominated ad-hoc committee, he requested the floor to acknowledge and ratify the nominated committee so that they can officially take over the chapter responsibility. As the floor unanimously accepted and welcomed the new committee, Eapen requested Manish Synghal to proceed with the new team to preside over the meeting.

Thomas Cook India has announced the added benefit of contactless payments on its prepaid cards (the Borderless Prepaid Card and One Currency Card). With this feature, the company’s prepaid card users can now shop with merely a tap. Contactless payment is a secure method that enables consumers purchase products and services by using Radio-Frequency Identification (RFID) technology or near-field communication (NFC). To make a contactless payment, the user merely needs to tap his or her card near a point-of-sale terminal. Contactless payment has steadily become a popular payment method for smaller purchases, with the prime advantage of enhancing the speed of transactions. It also help shorten the queue. Speaking at the launch, Kailash Gupta, Senior Vice President and Head of Payment Solutions, Thomas Cook (India) Ltd., said, “Throughout its pioneering journey, Thomas Cook India has always focussed on innovation and technology to maximise customer experience, and hence, the ‘contactless’ feature on our Borderless Prepaid Card and One Currency Card serves to reiterate our customer centric philosophy. The tap-and-go solution has been made possible by leveraging smart technology, driven by our aim of enhancing convenience and speed of transactions, an essential ask of today’s new age global traveller.”

Parag Thakker, Director, Shri Mahalakshmi Vacations, along with his wife Shilpa Thakker, Director, Shri Mahalakshmi Vacations, have announced that they have now acquired a stake in online consolidator Multilink for an undisclosed amount. This is the third company that they have invested in, the most recent one being JustClickKaro.com. in Jan 2019, they had acquired arzoo.com. Mumbai-based Multilink is headed by Nikhil Shah who recently forayed into utilities as well, thereby offering a wide range of products in the online segment.

Federation of Associations in Indian Tourism and Hospitality (FAITH) has finalised the dates for the 2nd edition of the India Tourism Mart (ITM). Subhash Goyal, Honorary Secretary, FAITH, said that the 2019 edition of trade show will be held from September 23-25, 2019 at The Ashoka, New Delhi. He also said that the association is expecting to shortlist around 500 international buyers in this year’s ITM. In 2018, around 250 buyers attended the show. “The process of selection is very transparent, everything detail is available online. For this year’s show, we will also have representatives of the Ministry of Tourism, who will be present in the selection process. This year, we will not allow buyers who came for the show last year,” he informed. “We have had meetings of the board members, where all the arrangements are being done in a transparent manner. We are also in the process of choosing an advertising and marketing promotion agency. We have already called for tenders and we will be soon finalising it,” he further added. Goyal reiterated that the objective of India Tourism Mart is to promote inbound tourism to India.

The Association of Domestic Tour Operators (ADTOI) is all set to open its Northeast Chapter in Guwahati on April 6, 2019 at Vivanta by Taj, Guwahati and will coincide with Rongali Festival. PP Khanna, President, ADTOI, shared the news saying that it will be the Association’s 10th chapter. “The inauguration ceremony of the chapter will be graced by the presence of the Principal Secretary, Tourism, Government of Assam, tour operators and hoteliers. The Chairman of the Northeast chapter of ADTOI will be Arijit Purkayastha, MD, Koyeli Tours. The launch event will be followed by B2B meetings between ADTOI members and the local agents in Guwahati.” Arijit Purkayastha, MD, Koyeli Tours, who will be the Chairman for Northeast Chapter, ADTOI, said that his main aim would be to connect the tour operators based in various parts of India to those in the Northeast. “We would want everyone in India to know about the Northeast region, since many tour operators from Meghalaya and Assam are not participating in travel shows in other parts of India. Also, people and even tour operators living in other parts of India are sceptical about the safety and connectivity in the region. Our main agenda is to make people aware of the safety in the Northeast region.”  

Popular wisdom says travel to Europe is only for the summers. Globus is now challenging this with the introduction of Escapes By Globus. They are urging travellers to travel in the ‘low season’. For 2019 – 20, new vacations have been introduced for Italy, Scotland, Spain and Egypt. Beyond Europe, there are vacations to Brazil and Argentina as well. Launched in 2017, ‘Escapes’ showcases vacations to destinations which are attractive even during the winter months from October to April. Travellers can now visit the must-see landmarks and experience the culture without the crowds—and even better—without the high-season prices. Starting from as low as $100 per person per day, these Escapes offer the trademark premium quality that Globus provides to all its travellers. Just like a regular Globus tour, an expert Tour Director escorts them around, indulges them in authentic destination experiences and the group comprises of international travelling companions. “Escapes by Globus is for the travellers who are looking to explore Europe hotspots without the high price tag and deluge of summer tourists. Besides travelers paying less for their Globus tour, with far less tourists about there will be plenty more opportunities to experience the local culture” says Varesh Chopra, Regional Director – South Asia and Middle East. “We are very excited with the selection of new tours for the 2019/ 2020 season, with such great itineraries we envisage an even greater success of the Escapes by Globus for this year.”

Travel industry veteran, Praveen Chugh, passed away in Delhi on March 26, 2019 after suffering a massive heart attack. He was serving as the President of Travel Agents Federation of India (TAFI) and was also the Chairman of World Travel Agents Association Alliance (WTAAA). Born on October 16, 1955, Chugh recently became the COO of Agency Sales for Via.com by EbixCash, which acquired his company Business Travels Private Limited. He is survived by two daughters. Known for his guidance and expertise in ticketing, Service Tax and GST, he has represented Indian travel industry at various international forums time and again. Subhash Goyal, Secretary General, FAITH, said, “My relationship with Praveen Chugh started ever since he joined TAFI, and he took it to great heights with time. He started his company Travel Services International (TSI) from scratch and made it one of the most successful companies in India. He was one of the finest people I know and was a pillar of strength, not only for TAFI, but for FAITH as well. He was always enthusiastic about new things and had a positive attitude. He was of great help for the India Tourism Mart (ITM), and even sent his staff for the ticketing. He contributed a lot to the industry, especially with Service Tax and GST matters, which he was very clear of. He educated and guided the industry in case of any issues on the same as well as worked on agent commissions along with TAAI and other industry organisations. He has been representing India on various international platforms as well. It is a very sad moment for the entire industry and a personal loss for me as he was …

Cox & Kings Ltd has opened a new franchisee store in Delhi which offers holistic travel solutions to travellers from Patel Nagar, Delhi and extended areas. The store is inaugurated by Hon’ble Mayor-North Delhi Municipal Corporation Adesh Kumar Gupta. Owned by Bharti Dhingra, presently it is Cox & Kings’ 12th franchisee store in Delhi. The other Cox & Kings franchisees in Delhi are located at Pitampura, Lajpat Nagar,Vasant Square Mall, Rajouri Garden, East Delhi, Gurugram-Sushant Lok, Faridabad, Greater Noida, Noida -Ansal Arcade, Indirapuram and Ghaziabad -Rajnagar. On expanding the footprints of Cox & Kings in Delhi, Karan Anand, Head-Relationships, Cox & Kings said, “Since the past few years there has been a 25 per cent growth in travel demand from Delhi. To cater to this demand, we felt the need to expand our presence here with a new franchisee store. A range of Cox & Kings travel services from group tours, customised travel to honeymoon, women-only tours, adventure & self-drive holidays will be made available from here.” Travellers can book from the universe of Cox & Kings line of brands including Bharat Deko domestic tours, Duniya Dekho outbound tours, Getaway Goddess women-only tours, Curious Cat Chronicles education tours, Trip 360˚ adventure outings, Enable Travel- tours for differently-abled and Self Drive 365 and much more. Other products such as insurance, foreign exchange and trade fairs will also be made available from the new franchisee store. Commenting on the current travel trends from Delhi, Anand said, “Though travelling in mixed group tours with family and friends is common, travellers from Delhi are more inclined towards customised holidays, road trips and women-only tours. Along with various domestic destinations, city escapes in Europe/ USA …