Sharing his views on whether travel will become more expensive, Madhavan Menon, Chairman & Managing Director of Thomas Cook (India), says, “Air fares haven’t jumped dramatically so far – it is too early to tell. But I don’t think prices are going to change dramatically, because all of us are responsible for inducing demand. So I don’t see air fares and hotel prices going up dramatically in the next 12 months – they may correct from where they are a little.”

IATO in association with TravTalk is organising a motivational session with renowned speaker Shiv Khera for its members as part of its skill development initiative. Scheduled to take place today at 11:30am, the webinar will focus on the topic ‘Turn Setback into Comeback’ and will touch upon various topics for the travel industry.

Enterprising Travel Agents Association (ETAA) in association with Pride Hotels hosted its North India members at a physical event called ‘The Comeback’ – an example of creating a safe event in the current times. Sangeeta Manocha, Chairperson of ETAA North India, says, “This is the time to come back as the travel industry has started taking baby steps.” Saurabh Tuteja, General Secretary added that travel industry has gone through many ups and downs from time to time and will surely bounce back this time as well. Dinesh Kumar, Treasurer emphasized that keeping patience is the need of an hour. Praveen Ghai, Joint Secretary is hopeful that domestic tourism has a golden time ahead and international will follow. Punit Bhasin, Joint Secretary added that this is the time, when we need to forget the past and be more innovative in creating the golden time ahead. Arush Mittal, Head-Alliance emphasized members that helping and supporting each other will be the key to success. Gaurav Arora, Head – Events added that soon industry will move to the normal state, MICE will surely pick up as people want to move out of their stress zone. Jagat Mehta, President – ETAA and Dharmesh Advani, General Secretary also shared their thoughts with the members via a video message. The event concluded with a performance by a Bollywood band. During the lockdown, ETAA conducted numerous knowledge sessions via online webinars on different destinations and tourism opportunities.  

The Travel Agents Federation of INDIA (Gujarat Chapter) recently organised a four-day FAM trip within Gujarat to Saputara and Tent city 1, Kevadia. Led by Chapter Chairman, Jigar Dudakiya, the team undertook this educational tour sponsored by Gujarat Tourism. Keeping the health safety in mind, the TAFI team gave suggestions and precautionary measures which every members had to follow during the tour. They also distributed Covid kits to delegates that included steam machine with Genvol inhalant capsules, thermometer, sanitizer, and masks.

The Supreme Court has pronounced the verdict on the airline refund case that was led by Pravasi Legal Cell. It has accepted DGCA’s recommendations on airfare refund and travel agents will get a full refund for tickets booked by them, and not directly to the passengers. The full refund scheme formulated by the DGCA has been approved by the Supreme Court. Both, the Indian Tour Operators Association of India (IATO) and Travel Agents Federation of India (TAFI) had filed a writ petition in court for this. Sharing this happy development, Pradip Lulla, Acting President and Vice President, TAFI, says, “We are very happy with the verdict. The tickets purchased through travel agents will be refunded back to agents and coupons of passengers will be made through travel agents.” The judgement copy stated, ‘…the action on the part of airlines operating domestic as well as international flights in India, in refusing to refund the full amount collected for tickets to travel during the period of ban on air travel, as illegal and arbitrary…’ It adds, ‘It is the case of the petitioner that where the tickets are booked by travel agents from their account, refund should be made in the same manner and channel though which payments for tickets have been received by the airlines.’

The Skal Club of Hyderabad conducted its 2020 AGM at the ITC Kakatiya Hotel on 25 September, 2020, which included the elections for the board of officers that would lead the 57-member club into the new decade. NSN Mohan, CEO, Kennedy Holidays has been elected the new president for the term 2020-2022. He said, “This is not the moment to be a defeatist, but to be a champion of innovation and positivity. We will plan a robust set of strategies and activities that will help our members engage amongst themselves to develop business synergies.” Other Board of Hyderabad include SK Ravichandran, CEO, Purple Hospitality, as its Vice President; Monik Dharamshi, MD of Dream Designer Holidays as Secretary; and Patti Narasimham, CEO of Uniglobe Sri Sai Travel as Treasurer.

AirAsia is set to launch a new agent-friendly website which will allow ease of booking, easy payment options, self-managing booking allowing date change, instant refunds and other tools. The website is still under construction and might be launched within the next two months. This was announced at AirAsia India’s High Flyer Townhall conducted virtually, where the top-performing agent partners were recognised by the airline and were updated about AirAsia India’s latest initiatives, launches and future plans. Sunil Bhaskaran, CEO & MD, AirAsia India gave his keynote address and thanked the agents for their support. A recent survey conducted by Air Asia India has revealed that the daily industry passenger count for the airline is rising every day. So far in September, Air Asia India has witnessed 1.3 lakh passenger, which is 35 per cent of the capacity compared to same period last year. June-July was about returning home to small towns; Aug-Sept is about return back to metros. Travel sentiment among youth returning; business and leisure travel still to pick up. The AirAsia India Market Research on Festive Travel Intent indicates positive trends for flights, especially on safety.

Madhavan Menon, Chairman & Managing Director of Thomas Cook (India), in an exclusive interview with TravTalk said that the government could have been a lot more sensitive to the needs of the industry. “Wish it had looked at things on a broader perspective such as moratorium on loans, easing indirect taxes and waiving off TCS. TCS adds 5% to the cost of the traveller which they have to claim a refund but it takes a year.”    

Meenakshi Sharma, DG, Tourism, has said that a lot of people in the tourism sector suffer from very low margins. “This raises the question whether we are selling ourselves too cheap or the services are not as promised. This makes it difficult to survive because there is not much scope left amidst too much competition. How do we assure travellers that India is not a destination of extremes — that we have the best luxury products but at the same time have something that can be sold much cheaper.”

Puneet Dhawan, Senior VP Operations, Accor India & South Asia, has revealed that Accor will be launching a new campaign ‘For the love of travel, for the love of now’ aimed at the domestic market. “It focuses on whether someone wants to work from a hotel, a vacation package, or weekend stay. We need to understand the demands and requirements of our guests. Some of them are looking for all-inclusive packages even in city hotels, where they can just stay in the hotel, enjoy all their meals and services in the property,” he shares.