Cinnamon Hotels & Resorts prioritises guest safety, colleague support, and community recovery as affected properties resume full operations

Cinnamon Hotels & Resorts stands united with its communities during this period of adversity and remains committed to supporting recovery efforts while ensuring the safety and wellbeing of its guests and employees. Adverse weather linked to Cyclone Ditwah temporarily affected operations at several of its properties. The hotel group has issued a statement that says, ‘At a time when many of the communities continue to feel the impact of the floods, our thoughts are with everyone affected. Throughout this period, our priority has remained the safety and wellbeing of our teams, our communities, and the guests in our care. All guest safety protocols were upheld, in house guests remained safe, and timely updates were shared with our travel partners and stakeholders to ensure clarity and continuity. Thanks to the swift response and dedication of our teams, we are pleased to confirm that all affected resorts Cinnamon Lodge Habarana, Habarana Village by Cinnamon, Cinnamon Citadel Kandy, Kandy Myst by Cinnamon, and Trinco Blu by Cinnamon have now resumed welcoming guests.’

Hishan Singhawansa- CEO -Cinnamon Hotels & Resorts, says, “Despite the temporary disruptions caused by Cyclone Ditwah, I am immensely proud of how swiftly and safely our teams restored full operations. Our focus now is twofold, continuing to support the communities around us as they rebuild, and ensuring the comfort and wellbeing of every guest who places their trust in us. The warmth and resilience of Sri Lanka’s hospitality remain unchanged, and all our properties are fully operational and ready to warmly welcome Indian travellers this holiday season.”

As of 1^st December 2025, all Cinnamon Hotels & Resorts properties are fully operational. Resorts’ operations are functioning as normal. Importantly, business continues uninterrupted across its entire portfolio, with guests arriving, staying, and departing as scheduled. All bookings, arrivals, and planned activities continue as scheduled.

As part of its commitment to supporting communities during this time, Cinnamon Hotels & Resorts together with the John Keells Group and the John Keells Foundation continues to assist those affected. As a hospitality brand, its priority is to support the nation’s recovery while ensuring the continued comfort and safety of all guests and communities. Cinnamon Hotels & Resorts will continue to provide updates as needed and stands firmly with the people of Sri Lanka.