Piyush Goyal, Minister of Commerce & Industry and Railways, Government of India, said that his department is willing to look at single-window clearances for the hotel industry. He was addressing the hotelier and restaurant community across India via a live webinar conducted by the Federation of Hotel & Restaurant Associations of India (FHRAI). “Yes, we will look at single-window clearances for licenses and simple online approvals. This can also take care of bureaucracy and corruption,” he said. The minister also responded well to the request for curbing illegal, unlicensed accommodation units in the country, especially those that are listed on OTAs. He said, “We will get this legally examined. There must be an element of registration or licensing that should be brought in for record-keeping purposes. Otherwise there is a risk of health and security. We must examine the legal implications.” The FHRAI team will now draw up specific and substantial ideas and revert to the minister.

International Air Transport Association (IATA) has released a letter to national associations that states that agencies will receive only 8% of the total refunds from Jet Airways. The letter states, “Unfortunately, the balance of the Security Deposit held by IATA (after settling 100% of all refunds up to the date of suspension) was not sufficient to cover all the remaining refunds that have been approved by Jet Airways in the post-suspension refund process. Therefore, IATA will have to pro-rate the total refund against the net remaining balance withheld, which means that your agency will receive approximately 8% of the total refunds approved by the airline.” This will be automatically included in their billing. Refunds that have been rejected by the airline will not be processed.

Meenakshi Sharma, Director General, Ministry of Tourism, has said that they have joined hands with the Quality Council of India (QCI), which is coming out with a certification based on a simple assessment and a small questionnaire to support and handhold all service providers in the tourism industry, from the smallest to the biggest. “We can say that if you have this certification, there is a high level of assurance, and it can create confidence. We are hoping that all the state governments and industry will support this initiative because that will create more confidence in the travellers and there will be one single voice saying that India is ready to receive customers,” she informed.

A recent Travel Consul survey that analyses the impact and outlook of the COVID-19 outbreak on tour operators and agency owners suggests that at least 42 per cent of the businesses surveyed will not be able to sustain themselves for more than three months in the absence of any government intervention. While a meagre 3 per cent of the respondents said that they have a chance of survival for a period of 7-10 months, those who will be able to sustain themselves for a longer period in the absence of government intervention made up only 12 per cent of the total respondents.

After only a week of reopening Darjeeling for tourists, the Gorkha Territorial Administration (GTA) has decided to temporarily suspend tourist activities in the hill station till July 31. The autonomous hill council also urged residents of Darjeeling and Kalimpong not to travel to Siliguri, as the rising numbers are a risk to the hills. Anit Thapa, Chairman, GTA, said, “I am very concerned over the rising number of COVID-19 cases in our nation, the state government has already announced a rigorous lockdown to be enforced in all containment zones from July 9. As you all know, the number of cases is much less in the hills, as compared to Siliguri but that doesn’t mean that we are safe from the virus.”

Ajay Singh, Chairman & Managing Director, Spicejet, has said that we need to use this opportunity to try and collect the imbalances in the industry like the structural problems, get aviation turbine fuel under GST and make this crisis into an opportunity. He was speaking at a webinar organised by PHD Chamber of Commerce and Industry. Singh also lauded the government on resumption of flight operations and putting in place a contactless digital experience for travellers. He shared that there is a need to build confidence among the masses which can be done with the dissemination of information.

Nitin Gadkari, Minister of Road Transport & Highways (RT&H) and Micro Small and Medium Enterprises (MSME), has said that the cabinet is working on introducing ropeway, cable car and funicular railway at many areas in place of roads to lead way for hotels and restaurants. “In our country service sector includes hotels/restaurants which has a very big role and contribution in it. We are opening around 2000 roadside amenities, and restaurants have great potential for growth in these upcoming green highway projects. Along with this, wherever we are developing tourism, we would be needing more hotels, restaurants, taxis and entertainment. As the highway projects are going in full swing, people will be travelling in large amount by road as they now have appropriate conveyance so they will be looking forward to resorts and restaurants which are hygienic and safe, which will give boost to the industry. It will also uplift the regional food and culture of the area which will be served to them by the respective hotels and restaurants,” he was speaking at a FHRAI webinar.

In an hour-long discussion in a webinar titled ‘Flying Through Covid-19’ under the TravTalk Agent Connect series, Etihad Airways and Abu Dhabi Tourism explained to the travel agents joining in about the readiness of both the airline as well as the destination in receiving not just visitors but also transit passengers. Duncan Bureau, Senior VP, Global Sales & Distribution, Etihad Aviation Group, said, “We have introduced a range of waivers to help ease the burden of travel and provide maximum flexibility. We want our trade partners to book with us with full confidence.” He added, “We will be looking at travel insurance and we are working with our travel insurance partners to make sure people are covered.” The panel also included Neerja Bhatia, Vice President (Indian Sub-continent), Etihad Airways, and Saeed Al Saeed, Destination Marketing Director, Department of Culture & Tourism (DCT), Abu Dhabi. The webinar saw more than 1,700 participants in attendance.

While RevPAR has been low throughout the country, Chennai and Mumbai have been the top performers ( with -83% and -83.3% RevPAR YoY) in May 2020, according to HVS ANAROCK monthly newsletter, H2O.

Jyoti Mayal, President, TAAI, has met with Pradeep Singh Kharola, Secretary, Civil Aviation, in which they discussed industry issues and repatriation flights were in focus. Sharing the highlights of the meeting, Mayal said, “After our continuous communications MOCA has assured us that they have started requesting all international airlines to allow agents to book on the repatriation flights. We discussed many more crucial issues relating to the survival & revival of the aviation industry for the agents, not only for now but for the future too.”